COMMUNICATION AND COORDINATION CHALLENGES IN OFFSHORE SOFTWARE OUTSOURCING RELATIONSHIPS: A SYSTEMATIC LITERATURE REVIEW PROTOCOL

Rafiq Ahmad Khan; Siffat Ullah Khan

Rafiq Ahmad Khan Software Engineering Research Group (SERG_UOM), Department of Computer Science & IT, University of Malakand, Pakistan.
Siffat Ullah Khan Software Engineering Research Group (SERG_UOM), Department of Computer Science & IT, University of Malakand, Pakistan.

Keywords: Communication and Coordination, OSDO, challenges, Systematic literature review

Abstract

Software outsourcing is fairly a common business practice these days. Outsourcing may just mean to obtain or contract out a work or services offshore. Though Offshore Software development outsourcing (OSDO) has many benefits but it faces several challenges like cultural separation, geographical dispersion, telecommunication requirements, and complex communication and coordination problems in terms of time. Effective and efficient communication and coordination play a vital role in the success of outsourcing projects. The objectives of this research are to find out challenges and critical success factors for communication and coordination in offshore software outsourcing relationships via systematic literature review. For identification of challenges and critical success factors for communication and coordination in OSDO relationships we will use Systematic Literature Review (SLR). The expected outcomes of this review will be a list of challenges and critical success factors for communication and coordination in OSDO relationships. Similarly the outcomes will contain solutions for the identified communication and coordination challenges faced by OSDO vendors. Our ultimate goal is the development of Communication and Coordination Challenges Mitigation Model (CCCMM) for OSDO relationship.