DOES COWORKER AND SUPERVISOR INCIVILITY EFFECT PERCEIVED ORGANIZATIONAL SUPPORT OF BANKING SECTOR EMPLOYEES IN PAKISTAN?

Khuram Shahzad; Huma Ali; Ayesha Manzoor

Khuram Shahzad School of Business & Enterprise, University of Central Lancashire, Preston, UNITED KINGDOM
Huma Ali Assistant Professor, Institute of Banking & Finance, Bhauddin Zakriya University, Multan, Pakistan
Ayesha Manzoor Assistant Professor, Department of Psychology, University of Central Punjab, Lahore, Pakistan

Keywords: Coworker Incivility, Supervisor Incivility, POS, OCB, Interpersonal Deviance

Abstract

The primary objective of this research is to examine the influence of incivility on organisational citizenship behaviour (OCB) by examining the mediating effect of interpersonal deviance (ID) and moderating effect of perceived organisational support (POS). The study's population is made up of the employees in Pakistan's banking sector. The data was collected from the respondents using a structured questioner by applying the simple random sampling technique. AMOS was used to examine mediation and moderation impact after data was processed using correlation and regression analysis. The findings show that ID completely mediates the relationship between colleague, supervisor incivility and organizational citizenship behaviour. The association between the colleague and supervisor incivility and OCB is moderated by the perceived organisational support. The study's limitations include that it only looks at banking personnel to see whether the aforesaid association exists.